Returns Policy

1. Returns Period

You have 30 days from the date of delivery to return an item for a refund or exchange, provided it meets the eligibility criteria outlined in this policy.

Returns requested outside of this period may be refused unless required under UK consumer law.

2. Eligibility for Returns

To qualify for a return, items must be:

• Unused and in the same condition as received
• Free from signs of installation, use, or damage
• Returned in original packaging with all accessories
• Accompanied by valid proof of purchase

We reserve the right to apply a restocking fee (up to 10%) where items are not returned in a resaleable condition.

3. Non-Returnable Items

• Bespoke or custom-made products
• Special-order or non-stock items
• Items not in resaleable condition
• Returns without prior authorisation

4. Returns Process

All returns must be requested in advance by contacting: sales@industrialtechstore.co.uk

Once approved, a Returns Authorisation Number (RMA) and return instructions will be issued.

Returns sent without authorisation may be refused or returned at the customer’s expense.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty or incorrectly supplied.

Original shipping charges are non-refundable.

We recommend using a tracked and insured service as we cannot accept responsibility for items lost in transit.

6. Refunds

Once returned items are received and inspected, you will be notified of approval status.

Approved refunds will be processed to the original payment method within a reasonable timeframe.

7. Damaged or Faulty Goods

Any damaged or faulty items must be reported within 48 hours of delivery.

If reporting damage, you must provide:

• Clear photographs of the item
• Photographs of packaging
• Order details

Where confirmed faulty, we will offer a repair, replacement, or refund in line with your statutory rights.

8. Heavy Goods & Pallet Deliveries

Many products are heavy industrial or palletised items requiring forklifts, lifting equipment, or additional manpower.

Customers are responsible for ensuring suitable unloading equipment, manpower, and site access are available.

We accept no liability for damage, injury, or costs arising from inadequate unloading arrangements.

9. Failed Deliveries & Re-Delivery Charges

Customers must ensure someone is available to accept delivery.

If delivery fails due to absence, access issues, or incorrect information, re-delivery charges may apply.

Additional courier, storage, or handling fees may also be incurred.

10. Risk & Responsibility

Risk passes to the customer upon delivery.

Customers are responsible for inspecting goods and ensuring safe unloading upon arrival.

11. General Notes

This Returns Policy does not affect your statutory rights under UK law.

We reserve the right to update this policy at any time without prior notice.